Refund policy

REFUND POLICY

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30-Day Trial Terms, Return Policy, and Cancellation Policy Here

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Our refund policy lasts thirty (30) days from date of delievery of merchandise. If thirty (30) days have gone by since your purchase, unfortunately we can’t offer you a refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

There is no restocking fee for returns of unopened items. To be eligible for an unopened return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There is a 40% restocking fee for returns of opened items. Item must be in good working condition. All returns will be inspected before a refund is issued.

Submit a return request

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

  1. Log in to your account using this link, or by selecting "Login" from the menu bar on any page on our website: 
    1. In the "Email" field, enter your email address used to purchase your items, and then click "Continue"
    2. In your email account inbox, open the email sent from our store and copy the six digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
  2. Click "Request return" for the order that you want to submit the return for.
    1. If your order has more than one item, then select the items that you want to return.
  3. Select a return reason and add a note for the store.
  4. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned and inspected by us, you receive a refund.

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WARRANTY POLICY

The Quick Version: Splay is covered by a one (1) year manufacturer’s warranty, which means that we will repair or replace a defective product within one (1) year of the date of shipment if the defect was caused solely by our own manufacturing, workmanship, or assembly process. Damage caused by the user is not covered under this Warranty Policy.

The Legal Version:
Arovia STANDARD WARRANTY
Arovia warrants that all Arovia manufactured equipment will be free of any defects in materials or workmanship for the period of one (1) year. Warranty begins from the date of shipment from an Arovia facility. The warranty is extended to customers and applies to all Arovia manufactured equipment purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than Arovia or an Arovia authorized third-party service provider. Arovia reserves the right to substitute functionally equivalent new or serviceable used parts.

Special care to screen/shroud should be taken during usage or storage. Avoid using any sharp objects to make any cut on the screen/shroud. No objects should be forced against the screen and/or shroud, as the otherwise screen can be torn from shroud making it unrepairable.

Any broken screen/shroud should be reported within 24 hours upon receipt of goods. NO claims will be entertained after such 24 hours time limit. Replacement of screen/shroud require an RMA number (see next section, #2) and will be subject to an additional charge.

WARRANTY CLAIMS AND PROCEDURES
1. During the applicable Standard Warranty Period outlined above, customer’s sole and exclusive remedy for any breach of the Standard Warranty will be, at Arovia’s sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be made available to Arovia for inspection and evaluation. To be entitled to rights under the Standard Warranty, the customer must notify Arovia in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Warranty Period. Notice to an Arovia dealer, systems integrator, sales representative or other third party is not notice to Arovia. Following its receipt of any such customer notice, Arovia will determine whether the reported problem is covered by this Standard Warranty. If Arovia determines that the problem is covered, Arovia will authorize repair or replacement of the defective product, as deemed appropriate by Arovia in its sole discretion.

2. Before shipping any product to Arovia, the customer must obtain a Return Merchandise Authorization (RMA) number from Arovia, and provide any proof of warranty eligibility requested by Arovia. Any product received by Arovia without an RMA number may, at Arovia’s option, be returned to the customer at the customer’s expense. Once an RMA number is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by Arovia, within thirty (30) days after receipt of the return authorization. In the case where the product defect falls under the Arovia Standard Warranty, shipping costs will be covered by Arovia. In all other cases, the customer is responsible for paying all shipping costs for the return, and shipping costs are non-refundable.

3. Arovia will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by Arovia in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Warranty. All defective equipment (or parts thereof) replaced by Arovia become the property of Arovia. Arovia has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by Arovia or has been used with non- Arovia supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange, or otherwise replace any equipment (or part thereof) that is end-of-life (EOL); or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If Arovia elects to perform any such services at customer’s request, then such services will be deemed a service call and all labor, parts and materials used for the service will be charged at Arovia’s then-prevailing rates.

EQUIPMENT WARRANTY EXCLUSIONS
Arovia does not warrant or guarantee, and is not responsible for:

1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of Arovias’ control, or (B) customer’s abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way.

2. Alterations and/or Modifications to any part of Arovia’s product, without Arovia’s written authorization, unconditionally VOIDS the Arovia Standard Warranty.

3. The performance of the equipment when used in combination with equipment not purchased, specified, or approved by Arovia.

ADDITIONAL WARRANTY NOTES
1. The Arovia Warranty applies to the original purchaser, and is not transferable.

DISCLAIMER OF WARRANTY
EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, AROVIA HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL AROVIA BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF AROVIA’S LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE AROVIA EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, AROVIA’S PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY AROVIA FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE.